FAQ

Shopping FAQS

What are your delivery charges?

See our Delivery page for more information on delivery costs, times & destinations.

I have multiple voucher codes, can I redeem more than one discount at a time?

Our promotional discount codes are single use, however orders which qualify for free shipping are not excluded.

Which payment methods do you accept?

We accept a variety of payments depending on your chosen delivery country, including Visa, MasterCard,nAmex, Maestro, JCB, EuroCard, Maestro, iDEAL, Giropay and PayPal.

Learn more about ordering and payment.

Do you have an app?

Yes, download the JJDR app on the App Store and Google play.

Where is my order?

All orders to the UK with free delivery take 2-3 days to arrive (excluding weekends and national holidays). If you haven't yet received your order, please contact Customer Service or e-mail hello@shopjjdr.com.

If you placed an order for delivery outside of the UK, you can track the progress of your order here.

What is your policy for returns and exchanges?

You can return any full price, unworn, undamaged merchandise within 28 days of receipt of your order.

Learn more about our Returns & Exchanges Policy.

Are the products pictured actual size?

As computer monitors vary in size, we're unable to show an actual size image of our products.

We do however provide meticulous measurements for each product listed. E-mail hello@shopjjdr.com if you have any further queries.

Jewellery FAQS

I need help finding my ring size

See our Ring Size Guide.

What materials do you use?

We stock a selection of women's  fashion jewellery and fine jewellery in precious metals, you can check the components of each piece within the product description.

Learn more about our quality and materials used.

What is vermeil?

Vermeil is a combination of Sterling Silver with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.

I have sensitive skin, can I wear your fine gold jewellery?

18K Gold Fill indicates jewellery with a thick layer of 18K solid gold, that has been bonded with another metal, usually brass for our fine gold jewellery.

When cared for correctly, due to the thick solid gold layer, 18K gold fill, unlike thin gold plating, will not discolour or tarnish and will last as long as and will wear exactly like solid gold.

Anyone who can wear gold can wear gold fill without worries of an allergic reaction to the jewellery. Gold fill jewellery is an economical alternative to solid gold.

My Account FAQS

Why should I register an account with JJDR?

Once registered you will be able to:

- Track the progress of your orders

- View your order history

- Receive exclusive discounts and offers

For quick ordering Register an account

What do I do if I forget the password to my account?

If you forget your password, simply click on the "Forgot your password?" button on the log in screen within 'My Account', and you will receive an e-mail re-setting your password to a new one. Please note that once you have done this, we would advise you to log in and change this to a new password which will be more memorable to you.

If you are having problems logging on then please contact Customer Service or e-mail hello@shopjjdr.com.

How do I view my order history?

To view your order history online, you need to have been logged in to your account when placing your order. If you were, log on to My Account and view your order history.

If you previously checked out as a guest, please contact Customer Service or e-mail hello@shopjjdr.com who will be able to recall your order history.