Customer FAQ

Here you'll find the most frequently asked questions and details about our jewellery, services and website.

What is Gold-Filled?

Gold-filled is an industry standard that legally requires 1/20th, or 5% pure gold by weight. It’s a strictly regulated process that involves pressure bonding multiple layers of solid gold with extreme heat over a core of high quality jeweller's brass resulting in a durable, real gold product.

Is ''Gold filled'' the same as ''Gold-Fill''?
Yes, they are the same thing. The only thing you need to know is that the term refers to a thick outer layer of durable, pressure-bonded, real, solid gold on the outside. No filling.

What is Vermeil?
Vermeil is a combination of sterling silver with a layer of solid gold on top. To be considered vermeil, the gold must be at least 9K and be at least 1.5 micrometres thick.
I need help finding my ring size

What materials do you use?
The components of each piece is listed in the product description. Learn more about our jewellery and materials used.

Why do I need to register to place an order?
We value your customer experience every time you shop at JJDR. Once registered you can:
  • Enjoy exclusive offers and promotions!
  • Track your orders online!
  • Arrange a return, hassle-free!

Do you ship internationally?
We gladly ship worldwide.
What are your delivery charges?
See our Delivery page for more information on delivery costs, times & destinations. Our free shipping promotions are automatically applied during checkout.
Can I redeem more than one discount at a time?
Our promotional voucher codes are single use per purchase.
Which payment methods do you accept?
We accept Visa, MasterCard, Maestro, American Express, JCB, EuroCard, iDEAL, Bancontact, SOFORT, Giropay & PayPal. Learn more about ordering and payment.

What do I do if I forget the password to my account?
You can reset your password by clicking the 'Forgot your password?' link on the 'Sign In' page. Once completed a new password will be sent to your registered email address. We recommend updating the new password into one that's more memorable to you.
How do you handle my privacy when I visit
See our Privacy Policy page for more information on how we manage your personal data each time you visit or register on our website.