Customer FAQ

Here you'll find our customer's most frequently asked questions and details about our jewellery, services and website.

Jewellery FAQs

Does your jewellery contain nickel?

No, our jewellery is nickel-free and lead-free. We pride ourselves on offering accessible jewellery free from harmful metals.

What metals do you use to make your jewellery?

Learn more about our jewellery and materials used.

Shopping FAQs

Can I redeem more than one discount at a time?

Our promotional voucher codes are single use per purchase.

Can I make changes to my order?

We can assist you with amending your order if your order is still in progress. Please check your order status before requesting any changes as we are unable to assist you once it has shipped.

What are your delivery charges?

We offer free standard UK delivery and flat rate shipping for international orders. See our Delivery page for more information. Free shipping offers are automatically applied when you add items to your cart.

What payment methods do you accept?

We accept Visa, MasterCard, Maestro, American Express, JCB, EuroCard, iDEAL, Bancontact, SOFORT, Giropay & PayPal.

What is your Returns Policy?

We accept 28-day returns, visit our Returns Policy page for more information.

Do you have a brick-and-mortar store?

No, we are an online store.

Customer Account FAQs

How do I recover my customer account password?

Reset your password using the 'Forgot your password?' link on the sign in page. A new password will be automatically generated and emailed to you.

How do you handle my privacy when I visit

See our Privacy Policy page for more information on how we manage your personal data each time you visit or register on our web site.