Customer FAQ

Jewellery FAQs  Jewellery FAQs

Does your jewellery contain nickel?

No, our jewellery is nickel-free and lead-free. We take pride in offering accessible jewellery free from harmful metals.

What metals do you use to make your jewellery?

Learn more about our jewellery and materials used.

Shopping FAQs  Shopping FAQs

How do I redeem my first order discount?

Please ensure you have registered a customer account and have signed in to view the 'My Vouchers & Offers' menu. Here you will find a single-use discount code, valid for 12 months.

I've reviewed my recent purchase, how soon will I receive my voucher?
Please allow up to 24 hours for your voucher to be issued as these are processed manually.
Can I redeem more than one discount at a time?

Our promotional voucher codes are single use per purchase.

Can I make changes to my order?
We can assist you with amending your order if your order is still in progress. Please check your order status before requesting any changes as we are unable to assist you once it has shipped.
What are your delivery charges?

We offer free standard UK delivery and flat rate shipping for international orders. See our Delivery page for more information. Free shipping offers are automatically applied when you add items to your cart.

What payment methods do you accept?

We accept Visa, MasterCard, Maestro, American Express, JCB, EuroCard, iDEAL, Bancontact, SOFORT, Giropay & PayPal.

What is your Returns Policy?

We accept 28-day returns, visit our Returns Policy page for more information.

Do you have a brick-and-mortar store?

No, we are an online jewellery shop.

Customer Account FAQs  Customer Account FAQs

How do I recover my customer account password?

Reset your password using the 'Forgot your password?' link on the sign in page. A new password will be automatically generated and emailed to you.

How do you handle my privacy when I visit www.shopjjdr.com?

See our Privacy Policy page for more information on how we manage your personal data each time you visit or register on our web site.