Customer Frequently Asked Questions
Why do I need to register to place an order
We value your customer experience every time you place an order at JJDR. Once registered you can:
- Enjoy our exclusive offers (check the My Vouchers & Offers tab)
- Track your orders online
- View your order history
- Message us to request any changes (before your order has shipped)
- Request a return
What are your delivery charges?
See our Delivery page for more information on delivery costs, times & destinations.
I have multiple voucher codes, can I redeem more than one discount at a time?
Our promotional discount codes are single use, however orders which qualify for free shipping are not excluded.
Which payment methods do you accept?
We accept a variety of payments depending on your chosen delivery country, including Visa, MasterCard, Amex, Maestro, JCB, EuroCard, Maestro, iDEAL, Giropay and PayPal.
Learn more about ordering and payment.
Do you have a mobile app?
How do I track my order?
To track an order, you'll need to log in to your account and select your recent purchase from the 'Order history' page. The tracking number is listed below your order invoice. Please note order tracking is updated within 24 hours from the item being shipped.
Where is my order?
All orders to the UK with free delivery take 2-3 days to arrive (excluding weekends and national holidays). If you haven't yet received your order, please contact Customer Service or e-mail firstname.lastname@example.org.
If you placed an order for delivery outside of the UK, you can track the progress of your order here.
What is your policy for returns and exchanges?
You can return any full price, unworn, undamaged merchandise within 28 days of receipt of your order.
Learn more about our Returns & Exchanges Policy.
I need help finding my ring size
See our Ring Size Guide.
I want to find the right chain length
See Jewellery Sizing to determine your ideal chain length.
What materials do you use?
Learn more about our quality and materials used.
What is vermeil?
Vermeil is a combination of sterling silver with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.
I have sensitive skin, can I wear your gold filled jewellery?
When cared for correctly, due to the thick solid gold layer, gold fill, unlike thin gold plating, will not discolour or tarnish and will last as long as and will wear exactly like solid gold.
Anyone who can wear gold can wear gold fill without worries of an allergic reaction to the jewellery. Gold fill jewellery is an economical alternative to solid gold.
What do I do if I forget the password to my account?
If you forget your password, simply click on the "Forgot your password?" button on the log in screen within 'My Account', and you will receive an e-mail re-setting your password to a new one. Please note that once you have done this, we would advise you to log in and change this to a new password which will be more memorable to you.
If you are having problems logging on then please contact Customer Service or e-mail email@example.com.